Refund policy

We do not accept returns, however, under certain circumstances we may accept refunds.  

To be eligible for a refund, you must provide pictures of the item you received and the original packaging. You’ll also need the receipt or proof of purchase. Refunds only granted if item was not used and if requested within 15 days of receiving the item.

To request a refund, you can contact us at joyfulfaithapparel@gmail.com. Please note that if the item seems used from the pictures provided from costumer, your refund may not be accepted so please take clear photos of your item.

Here are some keys to getting a refund:

• Buyer must request a refund within 15 days of delivery
• Buyer is responsible for providing proof or purchase and photos of item received
• Refund may not be accepted if any signs of use 

You can always contact us for any refund question at joyfulfaithapparel@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items. Please contact us if this is an issue.

Refunds
We will notify you and keep you updated about your refund, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund. 
If more than 15 business days have passed since we’ve approved your return, please contact us at joyfulfaithapparel@gmail.com.